Glifecasino Privacy Policy

The information collected at Glifecasino is used for the following purposes:

• Account management: To create and maintain your player account, verify your identity, and process KYC documentation before your first withdrawal.
• Transaction processing: To handle your PHP deposits and withdrawals through the payment channels you use — Philippine online banking, mobile banking, GCash, or Maya.
• Platform security: To detect, prevent, and investigate fraud, money laundering, or misuse of the platform. This includes monitoring login activity, transaction patterns, and IP addresses.
• Customer support: To respond to your support queries, investigate disputes, and maintain records of communications with you.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling, and to apply limits or restrictions where required by our responsible gaming commitments.
• Platform improvement: To understand how players use Glifecasino and improve the experience — for example, identifying pages or features that need better performance on mobile devices used by players across Manila, Cebu, Davao, and other cities.
• Marketing communications: Where you have opted in, to send you relevant updates about platform features or promotional offers. You may opt out at any time by updating your account preferences or contacting support.

We do not use your data to make fully automated decisions that significantly affect you without human review. Any account actions resulting from automated monitoring are reviewed by a staff member before being applied.

Glifecasino processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to register your account, process deposits and withdrawals, and operate your gaming activity on the platform.
• Legal obligation: Processing required to comply with anti-money laundering (AML) obligations, KYC requirements, and other applicable legal duties.
• Legitimate interests: Processing required to detect and prevent fraud, maintain the security of the platform, and improve platform performance — where these interests are not outweighed by your privacy rights.
• Consent: Where you have voluntarily opted in to receive marketing communications. This consent can be withdrawn at any time.

We retain personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. Specific retention periods include:

• Active account data is retained for the full duration of your account with Glifecasino.
• Transaction and gaming records are retained for a minimum of five (5) years following the last transaction, as required for financial record-keeping and AML compliance.
• KYC documents (identity and address verification) are retained for a minimum of five (5) years after your account is closed.
• Support communications are retained for up to three (3) years after the matter is resolved.
• Technical and usage data (logs, IP addresses) is retained for up to twelve (12) months.

When data is no longer needed and its retention period has expired, it is securely deleted or anonymised in a way that prevents re-identification.

Glifecasino does not sell your personal data to third parties. We may share information with the following categories of recipients only where necessary:

• Payment processors and Philippine banks/e-wallets: To facilitate your deposits and withdrawals in PHP. Your banking details are shared only to the extent required to process the specific transaction you initiate.
• Identity verification and KYC service providers: Third-party services used to verify your identity documents as part of the account verification process.
• Fraud prevention and security services: Providers that help Glifecasino detect and prevent fraudulent activity, account takeover, and financial crime.
• Game software providers: Game providers may receive anonymised or pseudonymised usage data to facilitate game delivery and RNG certification. They do not receive your personally identifiable information.
• Legal authorities: Where required by applicable law, court order, or legitimate regulatory request, we may disclose your data to relevant authorities.

Where we engage third-party service providers, we require them to handle your data in a manner consistent with this Privacy Policy and applicable data protection obligations. We do not authorise them to use your data for their own purposes beyond the services they provide to Glifecasino.

Glifecasino uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your browser and the Glifecasino platform.
• OTP (One-Time Password) verification during account login to prevent unauthorised access even if your password is compromised.
• Access controls that limit which staff members can view personal data, based on their role and business need.
• Regular security reviews of the platform and its infrastructure.
• Secure storage of KYC documents with restricted access.

While we take these precautions seriously, no online platform can guarantee absolute security. You also play a role in protecting your account — keep your password unique and confidential, enable any available two-factor authentication, and contact support immediately if you suspect your account has been accessed without your authorisation.

Glifecasino uses cookies and similar tracking technologies to operate the platform correctly and understand how it is used. Cookies are small text files stored on your device when you visit a website.

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session, remembering your account preferences, and maintaining the security of your session. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players navigate the platform — which pages are most visited, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Functional cookies: Used to remember preferences such as your display settings or last-visited section of the platform.

You can manage your browser's cookie settings at any time. Disabling non-essential cookies will not prevent you from using Glifecasino, but it may affect analytics features and personalisation. Your browser settings are the primary way to control cookies — consult your browser's help documentation for instructions.

As a Glifecasino player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at the support email address in the footer. We will respond within a reasonable timeframe after verifying your identity.

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to correct inaccurate or incomplete personal data in your account.
• Right to deletion: Request deletion of your personal data, subject to any legal obligations requiring us to retain it (such as AML and KYC records).
• Right to object: Object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to data portability: Request a structured, machine-readable copy of your personal data for transfer to another service.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

This Privacy Policy may be updated from time to time to reflect changes in how Glifecasino operates, new features on the platform, or updates to applicable data protection requirements. When changes are made, the "last updated" date at the top of this page will be revised.

For significant changes — particularly those affecting how your data is used or shared — we will make reasonable efforts to notify active account holders by email. We encourage you to review this page periodically so you stay informed about how your data is handled. Continued use of the platform after any update constitutes acceptance of the revised policy.

If you have questions or concerns about this policy or the way your data is processed at Glifecasino, please contact us directly at the support email shown in the footer. We are committed to handling all privacy-related queries promptly and transparently.